Installing the Livechat Widget is quick and easy. After a few minutes of setup, you'll be ready to greet visitors, help new users get started, and provide the excellent support that builds customer loyalty.
Go to admin -> settings -> livechat -> install copy the code snippet and paste it before the </body> tag on every page you want the widget to appear on your site.
If you want to show widget on the help center and customer ticket portal pages, you can activate Show livechat option from admin -> settings -> help center -> livechat. This will cause the widget to show on BeDesk landing page, all help center pages and custom ticket portal pages. It will also automatically login user in the widget, if they are currently logged in on BeDesk.
If the widget doesn't appear, a security feature in your website's hosting panel (like cPanel or Plesk) is likely blocking it. The domain where BeDesk is hosted will need to be embedded inside an iframe, so any functionality blocking this would prevent widget from showing.
In your hosting control panel, look for and adjust settings related to:
ModSecurity or other Web Application Firewalls (WAF) that might have rules against embedding.
Content Security Policy (CSP) headers.
The X-Frame-Options header should be disabled (or set to allow domain where BeDesk is hosted).
If you want to only allow widget to be added on specific domains, you can configure this from admin -> settings > livechat -> security page, instead of relying on hosting or server configuration.