The article editor is where you'll bring your help center content to life. Whether you're creating a new guide or updating an existing one, this is your central workspace for writing, formatting, and publishing articles. Let's walk through its key features.
The main part of the page is dedicated to your content. From the title to the body text, you have full control over what you write and how it looks.
The BeDesk Article Editor Interface
Title: Start by giving your article a clear and descriptive title. This is the first thing users will see and it's crucial for search.
Editor Toolbar: The main text area is a "What You See Is What You Get" (WYSIWYG) editor. The toolbar at the top provides a variety of formatting options, including:
Basic formatting like bold, italics, and lists.
Text alignment and color.
Inserting links and images.
Adding tables or viewing the underlying HTML with the source code </> button.
Special Content Blocks: To make key information stand out, click the plus icon in the toolbar to insert special pre-formatted blocks like Note, Important, or Warning. These are perfect for drawing attention to tips, rules, or critical details.
The Details panel on the right side of the editor controls your article's visibility, organization, and metadata.
Publication Status: This section is key. You can Publish your article to make it live or click Unpublish to turn it back into a draft, hiding it from customers.
Visibility: Use the Visible to dropdown to only show article to a specific role. For example, you can make the article visible to everyone, only to logged-in customers, or just to agents.
Organization:
Publish in sections: Assign the article to one or more sections.
You need to attach article to at leat one section in order to save the changes.
Tags: Add relevant keywords as tags. This can improve searchability, helping users find the right article faster.
Attachments: If you need to provide a downloadable file (like a PDF guide or a log file example), use the Upload attachment option at the bottom of the panel.
Once you're done writing and configuring your settings, the final step is to save and review.
Save: Always click the blue Save button in the top-right corner to save your changes.
Preview: Want to see exactly what your customers will see? Click the Preview in Help Center link to view the live article before you share it. This is a great way to catch formatting errors or typos.