The Logs page in admin area provides a behind-the-scenes look at scheduled tasks, system errors, and outgoing emails, helping you ensure everything is running smoothly. This page is accessible only to administrators.
The page is organized into three distinct tabs: Schedule, Error, and Email.
This tab shows the activity of automated background tasks, often called CRON jobs. See Automated Tasks (CRON Jobs) article for more information.
In this log, you can quickly verify:
Name: The specific task that was run.
Last ran at: The exact time the task was last executed.
Duration: How long the task took to complete.
Completed: A green checkmark confirms the task finished successfully.
Reviewing this log helps you confirm that all essential background processes are running correctly and on schedule.
The Error Log displays a comprehensive list of messages generated by the system, ranging from simple informational notices to critical errors that may require your attention.
Also see Configuring System Settings on how to configure Sentry for error logging.
Key features of this log include:
Log File Selector: You can choose a specific daily log file from the dropdown menu at the top right.
Message: A detailed description of the event or error.
Date: The timestamp of when the event occurred.
Severity: A label (e.g., Info, Error) that indicates the message's importance.
From this page, you can also Download the full log file for in-depth analysis or Delete old logs to free up server space.
The Email Log provides a complete record of all outgoing emails sent from your helpdesk system. This is incredibly useful for verifying that important communications are being delivered successfully to both your customers and agents.
This log tracks a variety of emails, including ticket replies, password reset notifications, and system alerts. For each email, you can see:
Subject: The subject line of the email.
Status: The delivery status (e.g., "Sent").
From / To: The sender and recipient email addresses.
Date: When the email was sent.
Use this log to troubleshoot email delivery issues or to simply confirm that a specific notification was sent.
Status Sent here only means that email was successfully delivered from BeDesk to your email provider. BeDesk is not able to verify whether email provider successfully sent the email out.