The Menu Manager in your BeDesk admin area gives you complete control over the navigation menus on your site. You can create new menus, add internal or external links, assign icons, and even control which user groups can see specific menu items.
To access the menu manager, navigate to Admin > Settings > Menus page.
The main page is divided into two parts. On the left, you'll find the configuration options for your menus. On the right, you'll see a live preview of how the selected menu will appear on your help center.
You can edit existing menus (like the Header Menu) or create a new one from scratch.
Create a New Menu: Click the + Add new menu button at the top.
Name: Give your menu a descriptive name for internal use (e.g., "Footer Links").
Location: Use the Where should this menu appear on the site? dropdown to select a position, such as the header or footer.
Menu Items are the individual links within a menu. You can add new items, edit existing ones, and reorder them easily.
Add an Item: Click the + Add button next to the "Menu Items" list.
Edit an Item: Click on any existing item in the list to open the Edit menu item panel on the right.
Reorder Items: Simply drag and drop menu items to change their order or to nest them under another item, creating a dropdown submenu.
When you add or edit an item, a configuration panel will appear with the following options:
Label: This is the text that will be displayed for the link (e.g., "Dashboard", "Contact Us").
Icon: You can add a visual icon to your label. Click the edit icon next to the Label field to open the Icon Selector and choose the perfect icon for your link.
This determines where the menu item will link to. You have three choices:
Site page: Links to an existing page within your BeDesk application, like the "Tickets" page or the "Login" page.
Custom link: Links to any URL you provide. This is useful for linking to your main company website, a blog, or any other external page.
Custom Page: Links to a custom page that you have created within BeDesk.
The Open link in dropdown lets you choose whether the link opens in the same browser tab or a new one.
You can show or hide menu items based on a user's status. This is great for creating different navigation experiences for guests versus logged-in users, or for regular users versus agents.
Only show if user has role: Restrict the item's visibility to users with a specific role (e.g., "Agents").
Only show if user has permissions: Restrict visibility based on fine-grained permissions (e.g., only show a link to users who have permission to update conversations).
After configuring a menu item, click Save & close. Don't forget to click the main Save changes button at the top right of the page to apply all your modifications.