Empower your support team and delight your customers with the BeDesk AI Agent, a powerful tool designed to automate and enhance your customer service experience. Getting started is effortless—the agent is a zero-configuration solution that becomes fully operational the moment you provide it with a knowledge source. Simply add your website or help center articles, and the agent can immediately begin providing instant, accurate support to your customers, 24/7.
While it works right out of the box, the AI Agent is also a fully customizable support solution that can be tailored to your brand's voice and your customers' needs. Let's explore the key areas you can configure to build your perfect AI-powered assistant.
First impressions matter, and with the AI Agent's settings, you can ensure it aligns perfectly with your brand's identity.
Identity: Give your agent a name and an avatar for a more personal touch.
Personality: Define the tone of voice for all AI-generated messages. Choose from Friendly, Neutral, Professional, or Humorous to create an experience that resonates with your audience.
Conversation Starters: Configure how the agent initiates conversations, whether with a simple greeting or by presenting interactive buttons to guide the user.
Escalation Paths: Decide what happens when the AI agent encounters a query it cannot resolve, ensuring a smooth handover to a human agent when needed.
Learn more about personalizing your assistant in our detailed guide to AI Agent Settings.
The power of the AI Agent lies in its knowledge. The "Knowledge" section is where you equip your agent with the information it needs to answer customer questions accurately. You can sync content from various sources, ensuring your AI is always up-to-date.
Websites: Automatically sync content from any public website.
Articles: Leverage the existing articles in BeDesk help center.
Documents: Upload private documents containing information you want the AI to access.
Snippets: Create custom question-and-answer pairs for frequently asked questions or specific information you want the agent to know.
For a step-by-step walkthrough, please see our article on Managing the AI Agent's Knowledge Base.
With Flows visual builder you can manually map out entire interaction paths for your AI agent.
Intent-Based Triggers: You can specify a "user intent" for each flow. The AI agent will intelligently analyze the customer's message and, if it matches the defined intent, will automatically trigger the corresponding flow to guide the user through a specific process.
Visual Flow Builder: Use a simple drag-and-drop interface to design conversation flows.
Variety of Actions: Add different actions to your flows, such as sending a message, asking for details, using a tool, setting attributes, adding tags, and much more.
Guided Conversations: Create guided experiences for common support queries, product troubleshooting, or lead generation.
Learn more about using flows in our guide to Building AI Agent Flows.
Unlock limitless potential by connecting your AI Agent to external services using "Tools." This allows the agent to perform actions and retrieve data from other systems.
API Integration: Connect to any external API to enable your AI to perform tasks like checking order statuses, booking appointments, or retrieving customer-specific data.
Custom Tool Creation: Define a clear name and description for each tool, along with its API connection details.
Flexible Triggering: Tools can be activated in two ways: you can explicitly call them at a specific step within a Flow, or the AI agent can intelligently decide to use a tool autonomously. It does this by understanding the user's request and matching it to the tool's name and description.
Discover how to connect your agent to external services in our in-depth article on Using Tools with the AI Agent.
The BeDesk AI Agent is a comprehensive solution that can transform your customer support. By combining a customizable personality, a robust knowledge base, structured conversation flows, and powerful tool integrations, you can create an AI-powered assistant that not only reduces the workload on your team but also provides a superior customer experience.