The BeDesk Help Center is designed to be a seamless extension of your brand. You can customize its appearance and functionality to create the best experience for your users. This guide will walk you through the various settings available for tailoring your help center.
You can access help center settings from Admin > Settings > Help Center page.
The header is the first thing your users see. These settings allow you to control its look and feel.
Header Style: Choose a visual theme for your header.
Background Image: Upload a custom background image to be displayed in the header area.
Search Bar Style: Select the shape and style of the help center search bar. Options include Default, Fit, Pill, or Rounded.
Headline: This is the main title text displayed in the header. For example: "How can we help you?".
Article Links: A line of text that appears below the headline, often used to suggest common search topics like "Ask Questions, Browse Articles, Find Answers".
Search Field Placeholder: The text that appears inside the search bar before a user starts typing.
These settings control the main content area of your help center's homepage.
Content Style: This setting allows you to choose the overall layout for your help center's homepage based on how you want to present your documentation.
Article Grid: This is a traditional help center layout. It organizes your content into categories (e.g., "Getting Started", "Billing", "Installation") and displays a grid of individual articles under each one. This style is ideal for a single product or a unified knowledge base.
Multi-product: This layout is designed for companies offering support for several distinct products from a single help center. It lists your main categories as separate products, each with an icon, description, and a short list of key articles. This helps users navigate directly to the documentation for the specific product they are using.
Maximum sections to show: Set a limit for the number of sections shown per category on the homepage.
Maximum articles per section: Set a limit for how many articles are listed under each section on the homepage.
Hide empty categories: Enable this toggle to prevent sections that contain no articles from being displayed on your help center homepage.
Customize the layout and options available on individual article pages.
Default article order: Choose how articles are sorted within their categories and sections by default.
Hide 'Submit a request' link: Enable this toggle to remove the "Submit a request" link from the bottom of article pages.
Control the form that customers use to submit a new support request.
Title: Set the title for the new ticket submission page (e.g., "Submit a ticket").
Submit button text: Customize the text on the final submission button.
Attributes: Manage the fields on your ticket submission form. You can reorder the fields by dragging them. You can also add new fields by clicking + Add attribute.
See Custom Attributes article for in-depth explain on creating custom attributes.
Sidebar: Add helpful text or tips that will appear in a sidebar on the new ticket page to guide users before they submit a request.
Toggle the visibility of the footer on help center pages.
You can customize the links that appear in the footer from admin > settings > menu manager.
You can export all your help center data—including articles, categories, images, and tags—into a single .zip file. This is useful for creating backups or migrating your help center to another BeDesk instance. You can use the Import function to restore from such a file.